CRM Global Services

Customer Relationship Management (CRM)

Your customers expect more: More service, more personal, more advanced. Real understanding of your customers leads to satisfaction, which translates into higher profits. CRM systems have evolved in recent years to form the basis for business intelligence systems - assisting in real-time business decision making. A CRM system can offer you a competitive edge - thanks to quickly implementing insights gained from customers. 

HDL Systems offers complete CRM solutions - from design of the information system to on-going operation of the call center via outsourcing.  We design the systems to integrate with your existing IT systems, to allow you to obtain information immediately. Using our outsourcing services, we can operate any type of call center for you - service, sales or support - allowing you to benefit from operating cost savings and improved business flexibility. We offer systems from the world's leading CRM vendors, such as Siebel from Oracle. For each system we develop a solution which also includes integration with enterprise IT systems and links to IVR or other telephony systems.

HDL Systems currently a variety operates agent stations for its clients - all having different features. Some of these call centers operate under a business process outsourcing model, subject to specified, strict service levels. Using our management systems, you can obtain a true, real-time view of the service level and response time at the call center. Thanks to our experience in all areas IT, we are able to assist you in setting up complementary services to your call center, such as an online service portal or business intelligence systems for analysis of the information obtained.