Issue Management

Managing issues such as nonconformance, deviations, exceptions, loss-events, and process deviations is one of the central functions of an organization's quality, compliance and risk management units. Relying on stand-alone point solutions or paper-based processes to manage issues is ineffective as they fail to address systemic problems due to a lack of broad enterprise reach and visibility. To successfully handle such incidents, managers need a powerful automation and collaboration tools as review and remediation activity often spans across departments.

Issue and Tracking Management Software

HDL's software module is a comprehensive solution that enables companies to establish and follow consistent procedures for issue capture, loss event tracking, task management, and status reporting. The issue managementsolution supports identification and evaluation of issues as well as case investigation and tracking leading to an elaborate remediation or corrective action process. The powerful analytics along with issue tracking and reporting functionality with graphical dashboards give managers complete real-time visibility into the quality and compliance system and provide critical information for reducing the risk of noncompliance. The system also supports the regulatory reporting and submission process with decision trees that identify reportable events.

  • Accelerate issue recording, review and approval cycles as incidents automatically move from one stage to the next
  • Reduce repeat occurrence with consistent and closed-loop investigation remedial and corrective action process
  • Improve communication and teamwork on exception cases across departments and functional areas
  • Gain enterprise-wide visibility into the status of issues and incidents and track related process metrics
  • Improve operational efficiency by integrating your product nonconformance process with other quality and operating processes
  • Increase organizational transparency through automated alerts and extensive reporting capabilities featuring dashboards and executive overviews
  • Increase accountability though assignments, process step approvals and audit trails
  • Decrease the risks of repeat errors or issues by improving root cause analysis using built-in decision trees and drill-down selection lists
  • Increase customer safety and reduce the risk of damage to your company’s brand and corporate image by improving product quality